Professional Services Engineer - TTMS

Aspire Software is looking for a Professional Services Engineer to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the job: To deliver and support a high volume of smaller concurrent professional services projects across customer-facing and internal workstreams. The role requires a self-sufficient, technically capable individual with strong general IT and networking knowledge, able to manage implementation activity, troubleshoot issues, maintain accurate records, and work independently with minimal supervision. Key Responsibilities • Deliver multiple smaller professional services projects from initiation through to completion • Carry out technical setup, configuration, implementation, and support tasks as required • Liaise with customers, internal teams, and third parties to ensure projects progress to plan • Assess technical requirements, prerequisites, risks, and dependencies before and during delivery • Troubleshoot and resolve technical issues relating to implementations, connectivity, and customer environments • Maintain accurate project and technical documentation, notes, and status updates • Support project meetings, capture actions, and complete agreed technical tasks • Communicate clearly and professionally with customers on progress, issues, and next steps • Escalate more complex issues where needed while resolving routine matters independently • Use AI tools to support documentation, reporting, troubleshooting, and answering technical questions from clients