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Program Manager

St Louis, MO, US, 63101-1114

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability. 

Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals. 

Position Summary

Catholic Charities of the Archdiocese of St. Louis, through our service line St. Patrick Center is seeking a Manager of Emergency Housing to lead its emergency shelter program serving individuals and families. This role provides hands-on program leadership, staff supervision, and ensures the delivery of compassionate, evidence-based services including crisis intervention, counseling, and case management support. The Manager plays a key role in maintaining a safe, structured, and empowering shelter environment where participants can work toward housing stability. Core working hours are Monday through Friday, 8:00am–4:30pm.

Overview and Responsibilities

• Supervise and schedule emergency housing staff.
• Accountable for program strategy including collaboration with other ministries and agencies to address needs of clients, improve program outcomes, and ensure long-term sustainability
• Manage program quality, identifying and implementing operational improvements to improve effectiveness and client outcomes.
• Responsible for developing annual budget and meeting fiscal objectives of the program.
• Assist with case management for the clients.
• Manage all program activities input into HMIS systems CaseWorthy and WellSky.
• Act as liaison with Get Help, Coordinated Street Outreach, and inclement weather following referrals.
• Complete all reports related to grants received from grant funders and carry out specific grant requirements.
• Provide counseling, case management and crisis intervention for clients.
• Provide initial and ongoing assessment of clients’ progress and needs and update monthly.
• Coordinate services with behavioral health staff.
• Oversee budget and implement spending based on program and client need.
• Refer clients to appropriate community agencies, assisting clients when needed.
• Understand and implement the coordinated entry process.
• Provide ongoing assessments utilizing the SPDAT.
• Advocate for program clients.
• Work closely with coordinated entry, attend weekly case conferencing meetings.
• Rotate weekly on call schedule with case manager.
• Other duties as assigned.

Knowledge and Experience Requirements

• Bachelor’s degree in social work, counseling, or 5 years of related experience.
• Supervisory experience.
• Experience in counseling and case management.
• Trauma Informed Care trained and knowledge of trauma related therapies.
• CPR/AED/First Aid Trained
• Counseling and crisis intervention expertise

Skills and Competencies Required

• Requires driver’s license (MO residents require Class E), auto insurance, and vehicle.
• Willingness to alter work schedule to monitor overnight program.
• Understand workforce demands and adapt to workforce tasks.
• Understanding of mental illness and chemical dependency.
• Recognize personal strengths and limitations regarding time, skill, and knowledge.
• Self-motivated with excellent communication skills and ability to work as team player, especially with partner agencies and build productive relationships.
• Ability to work with highly diversified workforce and have understanding and knowledge of cultural diversity.
• Ability to work with clients struggling with substance use and severe and persistent mental illnesses.
• Ability to set professional boundaries and limits with clients and staff.
• Ability to engage new clients and assess people and situations.

Resources for Which Accountable

• Recruits, interviews, hires for the program.
• Oversee the daily workflow of the program.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with agency policy.

St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability. 
  
Pre-Employment Screening 
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening. 

Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

Benefits

As a part of the Catholic Charities family, you’ll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.