Project Manager (Microsoft D365 CRM)

🟪Your Role

We are looking for a Project Manager with deep expertise in CRM projects to lead Microsoft Dynamics 365 CRM implementations. You will be responsible for managing complex CRM initiatives end-to-end, ensuring successful delivery, high quality, and strong business alignment.

🟩Your Mission

• Lead end-to-end project management for Microsoft Dynamics 365 CRM implementations, upgrades, and rollouts.
• Act as the primary point of contact for customers on CRM processes, solution design, and delivery governance.
• Work closely with business stakeholders, consultants, and technical teams to translate business requirements into CRM solutions.
• Develop and maintain detailed project plans covering scope, timelines, resources, budget, risks, and milestones.
• Proactively identify and manage risks, dependencies, and issues specific to CRM integrations, data migration, and user adoption.
• Ensure high-quality documentation, status reporting, and transparent communication throughout the project lifecycle.
• Oversee UAT, training activities, go-live, and post-production support to ensure successful CRM adoption.

🟨What You Offer

• Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or a related field.
• 3–5+ years of proven experience managing CRM projects, ideally on Microsoft Dynamics CRM.
• Strong hands-on understanding of CRM concepts, architecture, and tools, including configuration vs customization.
• Solid experience in stakeholder management and coordination of cross-functional delivery teams.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Very good command of the English language.

🌟A great asset

• Practical experience with Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
• Familiarity with Power Platform (Power Automate, Power Apps, Power BI) and CRM integrations.
• Experience delivering projects using Agile or Hybrid methodologies.
• Microsoft Dynamics or Power Platform certifications.

🟫What We Offer

💰 Competitive salary & benefits package.

📚 Ongoing training & career development (Epsilon Training & Epsilon College).

🩺 Private medical insurance & psychological support services.

💻 Hybrid working model in Athens.

🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).