Project Manager - Salesforce Field Service Implementation

NeoWork is hiring a Project Manager for a clieht who is implementing Salesforce Field Service — not a standard CRM deployment — to support scheduling, dispatch, work order management, and mobile workforce operations. The Project Manager will own delivery of this implementation end-to-end, from planning through go-live and post-launch stabilization. This is a coordination and delivery role, not a hands-on configuration role. The PM will work closely with field technicians, dispatchers, and the Client’s internal stakeholders to ensure the rollout lands cleanly and users adopt the platform. Flexibility to support other internal projects as needed.

Implementation Delivery • Own the Salesforce Field Service implementation roadmap — milestones, owners, dependencies, and deliverables • Manage project scope, schedule, resources, risks, and issues to ensure on-time, on-budget delivery • Coordinate across Novaspect’s internal team, technical resources, and external vendor partners • Manage scope changes and change requests with proper documentation and stakeholder sign-off • Track timeline and resource allocation; escalate blockers early and proactively • Oversee multiple concurrent workstreams without losing delivery quality

Requirements & Documentation • Define, document, and manage functional requirements in collaboration with business and technical stakeholders • Write functional specifications and user stories for field service workflows (scheduling, dispatch, work orders, mobile) • Serve as the primary liaison between field operations, technical teams, and executive sponsors • Translate complex technical concepts into clear, executive-ready reporting and status updates

UAT, Testing & Go-Live • Own UAT planning and coordination — ensure test cases cover field service scenarios relevant to Novaspect’s operations • Lead defect triage with technical resources; prioritize and track resolution to closure • Drive post-go-live stabilization — monitor adoption, identify issues, and coordinate fixes • Lead post-implementation review and document lessons learned

Change Management & Adoption • Plan and execute change management strategy for field technicians and dispatchers through the rollout • Coordinate end-user training — identify needs, support material development, and schedule sessions • Drive adoption strategy and stakeholder engagement to ensure the platform is actively used post-launch • Build trust with field-facing users through clear, consistent communication throughout the project

Other Internal Projects (As Needed) • Apply the same project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology