Career Opportunities: Quality Assurance Manager-Abuja (2023)

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Quality Assurance Manager

Job Description of a Quality Assurance Manager 

Job Title:

Quality Assurance Manager

Location   

 Abuja/ North

Grade Level:

4

Division

Shared Services Department

Reports to (Title):

Senior Quality Assurance Manager

Direct Report

Job Purpose

To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas

Strategic Implementation

• Ensure consistent monitoring, implementation and compliance of the Business Division with relevant legislation laws.
• Implement strategic directions for Quality Assurance function for Business Division.
• Work with organisation members to audit, identify quality problems and improve operational processes.
• Investigate and diagnose quality complaints, track down components and recommend corrective actions.
• Develop and implement techniques for compiling, preparing and presenting data.

Quality Standards and Procedural Management

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP always.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
• Ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and PX stores under his/her direct control.
• Carry out spot checks on processes and materials before clearance for use, when required.
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate reports timely to the superior.
• Whenever required, cater for regulatory activities with government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials. suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that align with the FC’s minimum supplies’ quality standards.
• Issue compliance ratings against all the company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Quality/Food Safety Compliance

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products.

Reporting and Supervision

• Plan, assign and supervise Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s).
• Implement and monitor Quality/HSE Initiatives and operations.
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff.
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE.

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity

• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

- A minimum of a Bachelor’s degree in Natural/Physical Science or Manufacturing management is required.

Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential.

Minimum of 5 - 6 years’ experience in similar role.

Decision Expectations

• Executes and oversees inspection and testing of incoming and outgoing products to confirm quality conformance to specifications and quality deliverables.
• Analyze and investigate product complaints or reported quality issues/Safety to ensure closure in accordance with company guidelines and external regulatory requirements.

Working Conditions

Jobholder typically work 40 hours per week, Monday to Friday, although this role may involve long hours in the office analyzing reports as well as in laboratory environments performing and overseeing testing.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Senior Managers/HODs

• Middle Management

• Line Managers

• Store Employees

• Employees

• Exchange or provide information

• Obtain, clarify, and discuss information

• Present, discuss information and problems

• Collaborate, negotiate and present ideas

• Deal with, influence or motivate subordinates

• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors

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