Career Opportunities: Quality Assurance Manager-Manufacturing (2019)

Requisition ID 2019 - Posted  - Nigeria

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Quality Control/HSE Department

 Quality Assurance Manager –  Manufacturing

Job Description of a Quality Assurance Manager

Job Title:

 Quality Assurance Manager -Manufacturing

Location:

Head Office

Grade Level:

Department:

Shared Services Department

Reports to (Title):

Senior Manager Quality Assurance Manager

Direct Reports:

• Quality Control Associates
• Quality Control Officer
• QC Operatives
• QC interns

Job Purpose

To develop and implement quality assurance policies, conduct tests and inspections, identify production process or product issues, and present solutions, processes to ensure that they meet world-class benchmarks in the region.

Core Responsibilities and Key Result Areas

Strategic Implementation

• Ensure consistent monitoring, implementation and compliance of Business Division to relevant legislation laws
• Implement strategic directions for Quality Assurance function for Business Division
• Work with organisation members to audit, identify quality problems and improve operational processes
• Investigate and diagnose quality complaints, track down components and recommend corrective actions
• Develop and implement techniques for compiling, preparing and presenting data

Quality Standards and Procedural Management

• Maintain all operations and technical documents assigned to him/her
• Ensure strict conformity to Food Safety Standard, cGMP, GHP, and GLP at all times.
• Ensure strict compliance and sustenance of company certifications e.g. ISO standards
• Should always ensure strict adherence to all set operation standards.
• Ensure conformity of all raw materials and packaging materials to specifications before usage in the CR and Px stores under his/her direct control
• Carry out spot checks on processes and materials before clearance for use, when required
• Develop a measurable standard for materials and processes assigned to him/her.
• Report any non – conformity beyond his/her competence to the Superior without assumption.
• Carry out analytical tests in conformity with the approved work instruction.
• Collate and process analytical data and submit adequate report timely to the superior.
• Whenever required, will cater for regulatory activities with the government agencies.
• Maintain confidentiality of all technical information or documentation at his disposal.
• Perform any other task that may be assigned from time to time.

Suppliers Certification

• Demand FC’s / Regulatory agencies acceptable quality and food safety standards from our raw materials suppliers and contractors during supplies and services.
• verifies, certifies and recommends acceptable suppliers that aligns with the FC’s minimum supplies’ quality standards.
• Issue compliance rating against all company’s business locations and suppliers operating standards.
• Visit supplier’s sites for productions and packaging audits.

Quality/Food Safety Compliance

• Responsible for product labeling compliance and for keeping product specifications current.
• Plan, promote, and organize training activities related to food quality and food safety.
• Investigate customer concerns or complaints about food quality.
• Take necessary steps to control potentially unsafe or poor-quality products

Reporting and Supervision

• Plan, assigns and supervises Quality/HSE function in Abuja/North region through the direct reporting Associate/Officer(s)
• Implement and monitor Quality/HSE Initiatives and operations
• Plan, schedule, coordinate, review and report on the work of Quality/HSE staff
• Ensure periodic Quality/HSE reports/metrics to Head, Quality/HSE

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity

• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements

• Knowledge of quality assurance policies and procedures and Safety – Food; Fire, OH & Environmental
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

Educational Requirements

Professional Requirements

Experience Requirements

- A minimum of a Bachelor’s degree in Natural/Physical science or Manufacturing management is required.

Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential

Minimum of 5 - 6 years’ experience in similar role

Decision Expectations

• Executes and oversees inspection and testing of incoming and out-going product to confirm quality conformance to specifications and quality deliverables
• Analyse and investigate product complaints or reported quality issues/Safety to ensure closure in accordance with company guidelines and external regulatory requirements

Working Conditions

Jobholder typically work 40 hours per week, Monday to Friday, although this role may involve long hours in the offices analysing reports as well as in laboratory environments performing and overseeing testing.

Contacts and Purpose of Contact

Internal Contacts (most frequent contacts)

Purpose of Contact

• Senior Managers/HODs

• Middle Management

• Line Managers

• Store Employees

• Employees

• Exchange or provide information

• Obtain, clarify, and discuss information

• Present, discuss information and problems

• Collaborate, negotiate and present ideas

• Deal with, influence or motivate subordinates

• Promote, justify or settle highly sensitive matters

External Contacts (most frequent contacts)

• Service Providers/ Vendors

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