REGIONAL OPERATIONS MONITORING SPECIALIST - 73004277

Date:  Jul 13, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 879352 

Agency: Department of Revenue

Working Title: REGIONAL OPERATIONS MONITORING SPECIALIST - 73004277

 Pay Plan: Career Service

Position Number: 73004277 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 07/20/2026 

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Florida Department of Revenue

Child Support Program

Regional Operations Monitoring Specialist (Operations Analyst II)

Region One Regional Administration Office

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website**.**

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Conducting reviews of computer system records to determine compliance
• Identifying deficient performance, workflow issues, error trends and training needs
• Preparing reports and making recommendations
• Identifying and resolving operational deficiencies
• Providing guidance and feedback to team members
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue in the Child Support Program.
• Two (2) years of experience coaching, mentoring, or instructing others.
• Two (2) years of experience performing quality reviews to ensure accuracy and timeliness.
• Two (2) years of experience conducting research and analyzing information, data, or procedures to make decisions.
• Experience identifying cases not progressing appropriately in CAMS and the possible causes in order to assist in making recommendations for resolution.

PREFERENCES:

• Preference given for operational knowledge of multiple processes within the Child Support Program. (i.e. Judicial Actions, Administrative, Interstate, Order Entry, Compliance, etc.)

SPECIAL NOTES:

• This position can be housed in one of the following Child Support Program Region One Service Sites: Crestview, Gainesville, Lake City, Marianna, Panama City, Pensacola or Tallahassee Office.
• This position may require you to work outside your regular work schedule should there be a business need to do so.
• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Gaps of employment of 6 months or more must be addressed on the application and each field (address, city, and state, dates, phone numbers, etc.) must be completed. Periods of employment should be entered with the most recent/current listed first.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: LaTonya Hudson, (850) 717-6214, Latonya.Hudson@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Location: 

PENSACOLA, FL, US, 32504 TALLAHASSEE, FL, US, 32310 GAINESVILLE, FL, US, 32605 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32305 PENSACOLA, FL, US, 32501 GAINESVILLE, FL, US, 32601 LAKE CITY, FL, US, 32025 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32399 PANAMA CITY, FL, US, 32402 PENSACOLA, FL, US, 32512 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32317 LAKE CITY, FL, US, 32055 MARIANNA, FL, US, 32448 CRESTVIEW, FL, US, 32539 FL, US, 32591 LAKE CITY, FL, US, 32056 PANAMA CITY, FL, US, 32401 TALLAHASSEE, FL, US, 32304 PANAMA CITY, FL, US, 32404 PENSACOLA, FL, US, 32505 LAKE CITY, FL, US, 32024 GAINESVILLE, FL, US, 32606 TALLAHASSEE, FL, US, 32307 PENSACOLA, FL, US, 32503 GAINESVILLE, FL, US, 32641 GAINESVILLE, FL, US, 32607 PENSACOLA, FL, US, 32502 TALLAHASSEE, FL, US, 32309 PENSACOLA, FL, US, 32526 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32534 PENSACOLA, FL, US, 32506 PANAMA CITY, FL, US, 32405 TALLAHASSEE, FL, US, 32316 GAINESVILLE, FL, US, 32611 CRESTVIEW, FL, US, 32583 GAINESVILLE, FL, US, 32608 MARIANNA, FL, US, 32446 PENSACOLA, FL, US, 32507 GAINESVILLE, FL, US, 32653 PENSACOLA, FL, US, 32508 TALLAHASSEE, FL, US, 32302 GAINESVILLE, FL, US, 32609 CRESTVIEW, FL, US, 32536 MARIANNA, FL, US, 32447

Nearest Major Market: Pensacola

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For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.