Receivables Support Representative

Pavago Costa Rica
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Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Receivables Support Representative to own collections, resolve billing issues, and protect revenue.

This is a high-execution role — not passive support.

You will:

  • Drive collections on past-due accounts
  • Investigate and fix billing discrepancies
  • Maintain accurate CRM records
  • Ensure cash flow stays consistent

If you follow up until things are fully resolved — you’ll thrive here.

What You’ll Own

Collections & Payment Execution (Primary Focus)

  • Execute daily outbound collections (calls + emails)

  • Secure:

    • Payments
    • Payment commitments

  • Maintain consistent follow-up cadence until resolution

  • Reduce:

    • Aging balances
    • Delinquency risk

  • Identify and drive auto-pay conversions

Receivables Case Management

  • Investigate billing issues from:

    • Collections efforts
    • Customer inquiries
    • Internal teams

  • Identify root causes (not just symptoms)

  • Open, manage, and close cases in Salesforce

  • Ensure each case includes:

    • Issue
    • Investigation
    • Resolution

  • Confirm customer clarity before closing

Billing Issue Resolution

  • Fix:

    • Invoice discrepancies
    • Account setup issues
    • System errors

  • Coordinate with internal teams to resolve issues fast

  • Prevent repeat problems through root-cause fixes

Customer Communication

  • Communicate with clarity, confidence, and professionalism

  • Balance:

    • Urgency (collections)
    • Empathy (customer experience)

  • Provide proactive updates on:

    • Billing issues
    • Payment status

  • Handle objections and push conversations forward

Documentation & CRM Accuracy

  • Maintain clean, structured records in Salesforce

  • Log:

    • Calls
    • Emails
    • Commitments
    • Outcomes

  • Ensure documentation is complete and audit-ready

Process Improvement

  • Identify recurring billing or collections issues

  • Recommend improvements to:

    • Workflows
    • Systems

  • Share insights during weekly reviews

  • Help reduce:

    • Escalations
    • Repeated errors

What Makes You a Strong Fit

  • You don’t drop follow-ups — you close loops

  • You’re:

    • Persistent
    • Detail-oriented
    • Execution-focused

  • You take ownership and solve problems end-to-end

  • You stay organized in high-volume environments

  • You can handle collections without damaging customer relationships

Required Experience & Skills

  • Experience in:

    • Accounts receivable
    • Collections
    • Billing support
    • Customer account management

  • Proven ability to handle high-volume communication

  • Experience with CRM tools (preferably Salesforce)

  • Strong analytical and problem-solving skills

  • Excellent written and verbal English communication

  • High attention to detail and organization

Nice to Have

  • Structured AR or collections environment experience
  • Experience reducing delinquency or improving cash flow
  • Experience driving auto-pay adoption
  • Background working with operations or service teams
  • Familiarity with root-cause analysis and process improvement

What a Typical Day Looks Like

  • Execute outbound collections and follow-ups
  • Investigate billing discrepancies
  • Open and update CRM cases
  • Coordinate with internal teams to resolve issues
  • Convert customers to auto-pay
  • Track performance and identify improvements

In short:
You ensure cash is collected, issues are fixed at the root, and nothing slips through the cracks.

Key Metrics (KPIs)

Collections Performance

  • 100% completion of daily collections tasks
  • Total collections secured ($)
  • Reduction in aging balances
  • Auto-pay conversion rate

Case Management

  • Billing cases opened vs. closed
  • Resolution time
  • Documentation accuracy
  • Cases open > 2 weeks minimized

Execution Quality

  • Timeliness of follow-ups
  • Reduction in escalations
  • CRM data accuracy

Why This Role Stands Out

  • Direct impact on cash flow and revenue protection
  • High ownership and accountability
  • Clear performance metrics
  • Opportunity to improve systems and processes
  • Fast-paced, execution-driven environment

Interview Process

  • Initial Screening Call
  • Recruiter Interview
  • Client Interview
  • Offer & Onboarding

Apply Now

If you:

  • Follow through until resolution
  • Are comfortable with collections and problem-solving
  • Thrive in structured, high-output environments

This role is a strong fit.

Apply Now Back to Search