Receivables Support Representative

Pavago Costa Rica
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Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Receivables Support Representative to protect revenue, reduce aging balances, and drive payment resolution across customer accounts.

This is not a passive support role.

You will:

  • Own collections execution
  • Investigate billing issues
  • Drive payment follow-ups
  • Maintain CRM accuracy
  • Improve receivables processes

If you’re someone who follows through until the issue is fully resolved — this role fits.

What You’ll Own

1. Collections & Payment Execution (Primary Focus)

  • Execute daily outbound collections via phone and email

  • Follow up consistently until:

    • Payment is secured
    • Or a commitment is confirmed

  • Reduce:

    • Aging balances
    • Delinquency risk

  • Identify opportunities to:

    • Convert customers to auto-pay

  • Maintain disciplined follow-up cadence

2. Receivables Case Management

  • Investigate billing issues and discrepancies

  • Identify root causes (not just surface fixes)

  • Open, manage, and resolve cases in Salesforce

  • Ensure every case includes:

    • Clear issue summary
    • Investigation details
    • Final resolution

  • Confirm customer understanding before closing cases

3. Billing Issue Resolution

  • Diagnose:

    • Invoice errors
    • Account setup issues
    • Service/billing mismatches

  • Coordinate fixes across internal teams

  • Prevent recurrence through root-cause resolution

4. Customer Communication & Follow-Up

  • Communicate clearly and confidently with customers

  • Balance:

    • Urgency (collections)
    • Empathy (customer experience)

  • Provide proactive updates on:

    • Payment status
    • Billing investigations

  • Handle objections professionally

5. Documentation & CRM Accuracy

  • Maintain clean, structured case records in Salesforce

  • Log:

    • Calls
    • Emails
    • Commitments
    • Outcomes

  • Ensure audit-ready documentation at all times

6. Process Improvement & Insights

  • Identify recurring billing or collections issues

  • Recommend improvements to workflows and systems

  • Contribute insights during weekly reviews

  • Help reduce:

    • Escalations
    • Repeated errors

What Makes You a Strong Fit

  • You don’t drop follow-ups — you close loops

  • You’re:

    • Persistent
    • Detail-oriented
    • Execution-focused

  • You balance firm collections with good customer experience

  • You take ownership and solve problems end-to-end

  • You stay organized under high-volume workload

Must-Have Requirements

  • Experience in:

    • Accounts receivable
    • Collections
    • Billing support
    • Customer account management

  • Proven ability to handle:

    • High-volume calls and emails

  • Experience with CRM tools:

    • Salesforce or similar

  • Strong problem-solving and analytical skills

  • Excellent written and verbal English communication

  • High attention to detail and organization

Nice to Have

  • Structured collections environment experience

  • Experience reducing delinquency or improving cash flow

  • Background working with:

    • Operations
    • Service or installation teams

  • Experience driving auto-pay adoption

  • Familiarity with:

    • Root-cause analysis
    • Process optimization

What a Typical Day Looks Like

  • Execute outbound collections calls and emails
  • Follow up on past-due invoices
  • Investigate billing discrepancies
  • Open and update CRM cases
  • Coordinate with internal teams to resolve issues
  • Convert customers to auto-pay where possible
  • Track and report progress

In short:
You ensure cash is collected, issues are fixed, and nothing slips through the cracks.

Key Metrics (KPIs)

Collections Performance

  • 100% completion of daily collections tasks
  • Amount of cash collected
  • Reduction in aging balances
  • Auto-pay conversion rate

Case Management & Accuracy

  • Billing cases opened vs. closed
  • Case resolution time
  • Accuracy of CRM documentation
  • Cases open > 2 weeks minimized

Communication & Execution

  • Response and follow-up speed
  • Reduced escalations
  • Clean and complete documentation

Why This Role Stands Out

  • High ownership over revenue protection
  • Direct impact on company cash flow
  • Clear performance metrics
  • Structured execution environment
  • Opportunity to improve systems and processes

Interview Process

  • Initial Screening Call
  • Recruiter Interview
  • Client Interview
  • Offer & Onboarding

Apply Now

If you:

  • Are disciplined with follow-ups
  • Enjoy solving billing problems
  • Can handle collections with confidence

This role is a strong fit.

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