Reconciliation Production Support -LATAM

Position: Reconciliation Processing Support Expert Location: Latam region Positions: 1 Experience: 8–12 Years of relevant experience in payments reconciliation / settlement domain Role Objective: To provide deep functional and technical expertise in reconciliation and settlement processes, ensuring accuracy, completeness, and integrity of financial transactions across payment systems. The role focuses on identifying discrepancies, resolving breaks, and supporting seamless financial operations aligned with customer and regulatory expectations. Key Responsibilities 1.1.1 Reconciliation Operations & Support •                  Perform end-to-end reconciliation across payment systems, host platforms, and external networks (cards, ATM, POS, digital channels) •                  Monitor reconciliation cycles (daily, intraday, batch) to ensure completeness and timeliness •                  Identify and investigate reconciliation breaks, unmatched records, and financial discrepancies •                  Ensure accurate balancing of financial and transaction data across systems   1.1.2 Exception Handling & Problem Management •                  Handle L1/L2 issues related to reconciliation mismatches, settlement variances, and data integrity gaps •                  Perform detailed root cause analysis (RCA) for reconciliation breaks and recurring discrepancies •                  Work with upstream/downstream teams to resolve data gaps and process issues •                  Maintain documentation of issues and create knowledge articles for faster resolution   1.1.3 Settlement & Financial Integrity •                  Support settlement processes between banks, payment networks (Visa, Mastercard, AMEX), and internal systems •                  Validate settlement files, clearing reports, and financial postings •                  Investigate and resolve duplicate postings, missing transactions, and settlement failures •                  Ensure compliance with financial controls and audit requirements   1.1.4 Change, Release & Data Validation Support •                  Support reconciliation validation during new releases, patches, and system upgrades •                  Participate in UAT/SIT testing for reconciliation workflows and settlement processes •                  Validate data flows, file formats, and reconciliation outputs post-deployment •                  Ensure data consistency and audit readiness during changes   1.1.5 Stakeholder Collaboration & Communication •                  Collaborate with banks, finance teams, payment networks, and internal stakeholders for discrepancy resolution •                  Provide timely updates on reconciliation status, breaks, and settlement issues •                  Interface with audit and compliance teams for reconciliation reporting and validations •                  Participate in client discussions for reconciliation and settlement-related topics   1.1.6 Continuous Improvement & Automation •                  Identify opportunities to automate reconciliation processes and exception handling •                  Enhance reconciliation accuracy, efficiency, and turnaround time •                  Reduce manual interventions through process optimization and automation tools •                  Ensure adherence to regulatory, compliance, and audit standards