- 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience
- Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting
- Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred)
- Operational excellence in process design, forecasting, and metrics tracking
- Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies
- A global mindset - curious, culturally aware, and adaptable
- Interest in blockchain, cryptocurrency, or digital asset industries
- Bonus Points for:
- Experience scaling Customer Success operations
- Comfort with flexible work hours and asynchronous collaboration tools