Remote VoIP Support Technician

Key Responsibilities • Build-out, support, and troubleshoot VoIP systems for a growing customer base • Configure extensions, DIDs, and call routing rules • Provision, configure, and troubleshoot IP phones (Yealink) • Provide basic support for Asterisk-based PBX systems • Assist customers via email, phone, and ticketing system • Diagnose and resolve common issues, including registration failures, one-way/no audio, and call quality problems (jitter, latency, packet loss) • Document recurring issues and resolutions for the internal knowledge base • Escalate complex technical issues to senior engineers when needed

Scope of Support (includes but is not limited to) • SIP registration problems • One-way or no audio • Call quality issues (echo, dropped calls, latency) • Basic firewall/NAT-related connectivity issues affecting VoIP traffic