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Reservations Coordinator - Atlanta

Salary: $63,000 - $72,000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Reservation Coordinator manages conference center space to support successful meetings and events. This role focuses on assigning, optimizing, and evaluating space to maximize efficiency, improve operational flow, and enhance the meeting experience. It requires strong judgment, pattern recognition, and the ability to balance client needs with organizational priorities while ensuring meetings are set up for success from scheduling through execution.

Key Responsibilities

• Manage and assign meeting space to optimize utilization, not just availability
• Evaluate requests based on purpose, frequency, priority, and operational impact
• Reassign space proactively to improve flow, reduce conflicts, and support high-priority meetings
• Consolidate space during low-volume periods to increase efficiency
• Review upcoming bookings to identify risks, gaps, and optimization opportunities
• Ensure reservation details are accurate and aligned with event requirements
• Anticipate impacts on AV, catering, and operational teams
• Serve as a primary contact for reservation-related communication
• Manage and enter routine, low-complexity meeting requests
• Own intake and processing of recurring and straightforward meetings
• Deliver a responsive, solutions-oriented client experience
• Partner with coordinators and operational teams to align planning and execution
• Communicate updates, changes, and requirements clearly and timely
• Maintain reservation data accuracy within the event management system
• Identify trends, inefficiencies, and opportunities for improvement
• Support development of tools, templates, and processes
• Assist team operations during high-demand periods to ensure seamless execution

Preferred Qualifications

• 2+ years in hospitality, event operations, or client-facing roles
• Experience with reservation or event management systems preferred
• Strong organizational and communication skills
• Ability to manage competing priorities in a high-volume environment
• Strong attention to detail and sound judgment

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

**Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1528703

Rapport a specialized division of FLIK Hospitality Group

Nearest Major Market: Atlanta
Job Segment: Event Planning, Hospitality

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