Career Opportunities: Resident Manager (175719)

Requisition ID 175719 - Posted  - Mauritius - Shangri-La Le Touessrok, Mauritius - Executive Office - Permanent

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Join Our Leadership Team

Nestled on the quiet shores of Trou d’Eau Douce, Shangri-La Le Touessrok, Mauritius is a luxurious private hideaway embodying the true spirit of Mauritius. The resort offers uninterrupted views of the Indian Ocean from its exclusive accommodations and sandy white beaches at your doorstep. Discover Le Touessrok’ s rich history with touches of Asian hospitality, where you can indulge in trendy dining experiences, private island retreats or tee off at one of two championship 18-hole golf courses. 

We are seeking a dynamic, passionate, and results-driven Resident Manager to join our luxury hospitality team. This is an exceptional opportunity for an experienced hotel leader who is committed to delivering world-class guest experiences, developing high-performing teams and driving operational excellence.

Key Responsibilities:

• Provide strategic and operational leadership across all hotel operations, ensuring the highest standards of luxury service.
• Champion an exceptional guest experience by anticipating needs, resolving concerns and exceeding expectations.
• Lead, coach, and inspire department heads to achieve operational and financial objectives.
• Ensure compliance with brand standards, health and safety regulations and quality assurance requirements.
• Drive continuous improvement initiatives to enhance guest satisfaction, colleague engagement and operational efficiency.
• Monitor financial performance, including budgeting, cost control, revenue optimization and productivity.
• Foster a culture of collaboration, innovation, accountability and service excellence.
• Act as the hotel's representative in the absence of the General Manager and support key strategic initiatives.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
• Minimum 4-8 years' leadership experience in luxury hotel operations, including experience in a senior management role.
• Strong understanding of Rooms Division, Food & Beverage and overall hotel operations.
• Proven leadership, coaching and people development skills.
• Excellent communication and interpersonal abilities with a guest-centric mindset.
• Strong financial acumen and commercial awareness.
• Ability to perform effectively in a fast-paced, luxury hospitality environment.

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