Retailer Support Team Leader

• Lead, coach, and motivate the team to achieve performance targets and deliver excellent service. 

• Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities. 

• Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values. 

• Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes. 

• Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation. 

• Support onboarding and training for new hires, process transitions, and operational updates. 

• Ensure team members have the tools, knowledge, and support needed to perform effectively. 

• Participate in meetings, conference calls, and other operational activities as required. 

• Manage staffing matters, including attendance, performance management, and employee separations when necessary. 

• Drive continuous improvement through process optimization and operational excellence.