Retrieval Manager

Date:  Apr 30, 2026

Location: 

Mandaluyong City, National Capital Region, PH

Business Unit:  Consumer Banking Group

Department: 

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Retrieval Manager responsible for managing and overseeing the functions of Retrieval Team under Chargeback Unit which include retrieval of documents from merchant for fulfillment as supporting documents for chargeback issuing and fraud investigation.

Key Responsibilities

• Ensure that all requests from various sources are encoded in the database and promptly acted upon by the processors.
• Ensure that all fulfillment and CBM applications are within the required TAT.
• Ensure correctness and accuracy of fulfillment documents and transactions for CBM.
• Discusses with the Unit Head immediate concerns and provides necessary recommendations.

Qualifications

• Bachelor's degree in Business, Finance or relevant courses
• At least 5 years supervisory chargeback experience in a credit card business
• Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.                                                                                                                       Requisition ID: 26528

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