Career Opportunities: Rooms Manager (175069)

Requisition ID 175069 - Posted  - Mainland China - Shangri-La Hangzhou - Rooms - Permanent

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The Slik Lake House,Hangzhou

Nestled by West Lake's tranquil shores, a timeless haven awaits. Unlock bespoke experiences with your Personal Host. From the Sky Garden, savour sweeping views of Hangzhou’s serene beauty and vibrant city skyline. Delight in an East-meets-West culinary journey by Michelin-starred chefs and Black Pearl-awarded teams. As night falls, unwind with signature cocktails from one of Asia’s 50 Best Bars. Life’s finest pleasures are always within reach.

We are hiring Rooms Manager

As Rooms Manager,We rely on you to：

• Supervise the overall operations of the Rooms Division, including Front Office, Housekeeping, and Laundry, ensuring seamless service delivery.
• Ensure all guest rooms and public areas meet hygiene, safety, and maintenance standards through regular inspections and quality control.
• Manage room inventory to maximize occupancy and control operational costs, including budgeting and expense monitoring.
• Oversee guest service standards, handle complaints, and implement improvements to enhance overall guest experience.
• Liaise with other departments (e.g., Engineering, Food & Beverage) to address guest needs and resolve issues promptly.
• Lead, train, and supervise staff across front desk and housekeeping teams, ensuring high performance and adherence to hotel protocols.

We are looking for someone who: 

• Has minimum 2 years' experience in 5-star / international hotel in the same capacity.
• Fluent in Mandarin; proficient in English for effective guest communication and interdepartmental coordination.
• Strong leadership, organizational, and crisis response skills to ensure smooth operations during emergencies.
• Professional appearance, guest-centric mindset, attention to detail, and high stress tolerance.
• Proficient in hotel management systems (e.g., OPERA, PMS); well-versed in housekeeping SOPs, revenue management, and cost control.

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