Rostering Operations Planning Manager

SAP South Dakota, United States of America
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This is a key operational planning role focused on delivering efficient, compliant and resilient cabin crew rosters in a fast-moving airline environment. The successful candidate will lead a rostering team, use data to improve planning decisions, and drive optimisation through reporting, automation, BI tools and AI-enabled process improvement.

Key Responsibilities:

  • Lead short-term cabin crew rostering in the pre-operational planning window, ensuring rosters are optimised, compliant and resilient before moving into live operational control.
  • Manage, support and develop the Rostering Operations Planning team, ensuring strong performance, clear priorities and high-quality delivery.
  • Use data, reporting and BI tools to improve crew coverage, roster quality, productivity, cost efficiency and planning performance.
  • Identify opportunities to automate manual processes and apply AI-enabled tools to improve workflows, query handling and decision-making.
  • Ensure rosters comply with flight time limitations, fatigue management requirements, company procedures and applicable aviation regulations.
  • Work closely with Crew Control, Training, HR, Inflight Operations and technology teams to support stable operations and improve planning systems.
  • Monitor key planning risks, including crew cover, roster stability, training compliance and operational resilience.
  • Support operational planning projects and provide cover for senior planning colleagues when required.

Requirements

  • Strong analytical, numerical and problem-solving skills, with advanced Excel essential.
  • Experience with BI tools, dashboards, automation, data visualisation or AI-enabled process improvement is a strong advantage.
  • Previous experience in rostering, workforce planning, operations planning, aviation, logistics, transport or another fast-paced operational environment.
  • Strong people management skills, with the ability to lead, coach and organise a busy team.
  • Clear optimisation mindset, with the ability to identify inefficiencies and turn data into practical improvements.
  • Excellent communication, stakeholder management and organisational skills.
  • Ability to manage competing priorities, work under pressure and meet tight deadlines.
  • Strong attention to detail, particularly around compliance, process and operational risk.
  • A degree in Business, Analytics, Finance, Mathematics, Operations or a related discipline is desirable but not essential.
  • Knowledge of flight time limitations, fatigue management or aviation rostering systems would be an advantage.

Benefits

  • Competitive salary
  • Discounted and unlimited travel to over 250 destinations
  • Defined Contribution Pension Scheme – Matched up to 5% or €5,000
  • Death in Service Benefit – Up to 2 times of annual basic salary
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
  • Option for up to 5 additional unpaid leave days per year
  • Cycle 2 Work Scheme
  • Unrivalled career progression

Competencies

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