SUPV III CUSTOMER SERVICE

TE Connectivity's Channel division India
Apply Now

Job Description

Job Title:  SUPV III CUSTOMER SERVICE

Posting Start Date:  8/14/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Description: 

Job Overview

 

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

 

Objective: 

 

The Team Leader will lead a team of Customer Service Specialists supporting TE Connectivity's India-based Distribution Partners. The role is responsible for driving operational excellence, customer satisfaction, distributor engagement, and team performance while ensuring efficient execution of the Order-to-Cash process.

The Team Leader will act as the primary escalation point for distributors, collaborate with Sales, Supply Chain, Pricing, Product Management, and Operations, and drive continuous improvement initiatives that enhance customer experience and operational efficiency. The role is expected to balance people leadership with operational governance and distributor relationship management.

 

Job Requirements

 

  • Lead, coach, and develop a team of 8–15 Customer Service Specialists.

  • Conduct regular performance reviews, one-on-one coaching sessions, and talent development discussions.

  • Drive accountability for productivity, quality, and customer experience metrics.

  • Support succession planning and employee engagement activities.

  • Manage support activities for India distributors and channel partners, work closely with internals teams like Planning, Supply chain, Product Management, Sales etc.

  • Serve as the escalation point for complex customer and distributor issues.

  • Monitor and improve key performance indicators:

  • Analyze performance trends and implement corrective actions.

  • Drive process standardization and simplification initiatives.

  • Ensure compliance with company policies and customer commitments.

 

Skills

 

  • 7+ years of experience in Customer Service, Order Management, Distribution Operations, or Supply Chain.

  • Minimum 2–3 years of people leadership experience preferred

  • Experience managing distributor or channel partner accounts preferred.

  • Experience working in a multinational environment supporting India and global customers.

  • Seasoned Team Leadership: The candidate must have at least 3 years of experience managing large teams. This isn't a first-time manager role; it requires a proven ability to lead, motivate, and guide a substantial group of people toward common goals.

  • The candidate should be an expert in analyzing data to identify trends and solve complex quality issues.

  • Extensive software skills, including proficiency in Outlook, SAP, MS Office, Excel, and SharePoint.

  • Excellent communication skills, both written and verbal, to effectively interact with all stakeholders.

  • A strong service and customer-oriented mindset, with a focus on providing exceptional support.

  • The ability to motivate and influence others to achieve team and company goals.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka 560076
India

Posting City:  Bangalore

Job Country:  India

Travel Required:  Less than 10%

Requisition ID:  156307

Workplace Type:  Onsite

External Careers Page:  Customer Service

  • TE Connectivity Home
  • Applicant Privacy
  • Equal Employment Opportunity
  • Other Policies

TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

×

Show More Details

  • "route" is used for session stickiness
  • "careerSiteCompanyId" is used to send the request to the correct data center
  • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Show More Details

Show More Details

Confirm My Choices

Apply Now Back to Search