Duty-Free Sales Associate

Opportunity, growth, and meaningful rewards! We offer: 

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $21.00 CAD

This Sales Associate (Duty-Free) Position Is For You, If You Enjoy:

• Contributing to achieving store goals using their customer service and product knowledge skills.
• Sales Associates are responsible for delivering the highest of Customer Service standards and ensuring that all customers have a pleasant shopping experience.
• Maintaining adequate stock level of all products carried in the stores and assisting in the daily operation of the store.
• We are committed to our community and prioritize Environmental, Social, and Governance (ESG) initiatives
• Working at the YVR Vancouver International Airport

The Team is counting on you as a Sales Associate (Duty-Free) to:

• Have open / flexible availability and be able to work mornings, afternoons & evenings on weekdays and weekends
• Multilangual is a plus
• Work a Part Time or Full Time shift

Key Responsibilities:

• Elevated customer interaction using the 6 steps of selling and service standards specific to the luxury category/brand
• Exceed sales targets by consistently leveraging all available selling tools
• Uphold elevated Visual Merchandising standards, both in the front and back areas.
• Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
• Strong attention to detail and a commitment to maintaining brand image.
• Professionally interacts with all levels of management and business partners
• Build customer loyalty through easy access communication and service
• Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
• Know individual and store sales targets for every working shift.
• Services multiple customers using outstanding Customer Service standards.
• Responsible for name capture and customer relationship and after sales service.
• Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
• Communicate pricing, out of date and inventory issues with management
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays
• Assist with book inventory process (i.e., ordering, receiving, returns)

Required Qualifications:

• Mandarin or Spanish speaking is an asset
• Comply with company dress code.
• Show passion and pride for The Brand in every area of responsibility.
• Ability to lift at least 40lbs.
• Minimum 2 years retail experience (high fashion and electronics accessory experience preferred)

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