Sales Manager

About usGeeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems. Job OverviewWe are seeking a Sales Manager to lead our inbound and outbound sales teams. This role is responsible for driving revenue growth, improving closing performance, increasing subscription sales, and ensuring a consistently high-quality customer experience. The ideal candidate is a hands-on leader who can coach and develop sales representatives, track performance through key metrics, and foster a culture of accountability, customer focus, and continuous improvement. This is a fully remote role, and we welcome applications from qualified candidates across Latin America and the Caribbean.

Responsibilities• Lead, coach, and develop inbound and outbound sales teams. • Monitor and improve key KPIs, including closing ratio, subscription upsell performance, quality scores, and customer experience metrics. • Conduct regular coaching sessions, call reviews, and performance evaluations. • Identify opportunities to improve sales processes, conversion rates, and team effectiveness. • Analyze performance data and provide actionable recommendations. • Collaborate with cross-functional teams to support customer satisfaction and business growth. • Support hiring, onboarding, and training initiatives as needed.