Sales Operations Coordinator - Domestic

Join Our Team!We are looking for a highly motivated, organized, and customer-focused Sales Operations Coordinator - Domestic to support the Sales Team in maintaining and growing their book of business through accurate administration, enrollment processing, broker coordination, and benefits support. This role is responsible for supporting new business installations, maintaining data integrity across internal systems, processing enrollments and member updates, coordinating with brokers and carriers, and assisting with reporting and special projects. The successful candidate will play an important role in ensuring operational accuracy, service excellence, and seamless support for employee benefits administration.

What Is Your Mission?You will provide exceptional service to our partner brands by:

New Business Installation Support• Sending required enrollment and installation documents to brokers • Collecting completed documents and applications from brokers • Reviewing submitted documentation for missing, inaccurate, or incomplete information and following up as needed • Requesting final carrier quotes and supporting related documentation requirements • Submitting completed paperwork to carriers and internal New Business teams for installation processing

Data & Systems Accuracy • Verifying that group, contact, and broker information is accurate and up to date across internal systems • Maintaining accurate records for groups, brokers, and related accounts in all applicable platforms • Ensuring data integrity and consistency across enrollment and administration systems

Manual Processing & Benefits Administration • Processing enrollments, terminations, and member demographic updates • Submitting enrollment reporting requirements to carriers on a recurring basis • Processing group and broker updates, including address changes and administrative requests • Reviewing and approving enrollment and termination requests while ensuring accuracy and completeness • Entering and maintaining group administrator requests across internal systems • Coordinating with internal and external stakeholders to resolve eligibility and enrollment concerns

Reporting & Project Support • Preparing recurring reports and data submissions for Accounting and other departments • Supporting operational projects through research, data gathering, formatting, and document preparation • Creating and maintaining professional, brand-consistent reports and documentation • Assisting in process improvements and operational efficiency initiatives