Sales Operations Manager

Drive sales success through leadership, process excellence, and operational impact About Us We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow. We are THE MISSING LINK between where you are and where you want to be. The Role We are looking for an experienced Sales Operations Manager to play a pivotal role in supporting our Sales team and driving operational excellence across sales support, procurement, and logistics. Reporting to the Chief Operating Officer, this is a hands-on leadership role where you’ll mentor a high-performing team, streamline processes, partner closely with Sales, and ensure our clients and internal stakeholders receive an exceptional experience. If you thrive in an environment where process, people, and performance come together, we’d love to hear from you. Key Responsibilities Lead and develop a high-performing team • Coach, mentor, and support the Sales Operations team

• Conduct regular 1:1s, team meetings, performance reviews, and development planning • Ensure the team has the tools, capability, and capacity to succeed • Deliver positive employee engagement and client feedback

Enable sales success • Partner closely with Sales to provide timely, accurate, and high-quality support

• Oversee preparation of quotes, proposals, contracts, and sales documentation • Ensure sales materials meet company standards and client needs • Maintain accurate CRM data and sales reporting (ConnectWise)

Own procurement and supplier relationships • Manage end-to-end order processing, tracking, and delivery

• Ensure competitive pricing, supplier negotiations, and deal registrations • Oversee returns, renewals, licensing, warranties, and subscriptions • Maintain strong, trusted relationships with vendors and distributors

Drive process improvement • Identify inefficiencies and opportunities to streamline sales support and procurement workflows

• Design and implement process improvements using data and stakeholder feedback • Establish KPIs and measure the effectiveness of operational enhancements • Act as a change leader, supporting teams through improvement initiatives

Manage stock and logistics • Oversee stock control, inventory accuracy, and logistics coordination

• Ensure WHS-compliant, well-organised stock and work areas • Maintain accurate asset tracking for client and internal equipment