Sales Order Processing Executive

Euromonitor International is the world’s leading independent market research company, providing strategic and tactical insight into products, services, industries and consumers around the world. We are a global organisation that values integrity, curiosity, collaboration, empowerment and diversity. This role offers exposure to a fast-paced international business, opportunities for learning and development, and the chance to contribute to a Finance function focused on improving processes, strengthening controls and supporting the wider business.  The Sales Order Processing Executive will sit within the Cape Town Finance Centre of Excellence and report to the Sales Order Processing and Credit Control Manager. The role is responsible for the accurate and timely processing of customer contracts, sales orders, invoices and credit notes across Euromonitor’s global business.  The successful candidate will work closely with Sales, Credit Control, Finance and Business Systems colleagues to ensure customer orders are processed correctly, billing queries are resolved promptly, invoices are raised in line with contractual terms, and internal records are accurate and audit-ready. This is a detail-focused operational role requiring strong organisation, good communication skills and a proactive approach to customer service and process improvement. 

Key accountabilities  Sales order processing and invoicing  • Process customer contracts, sales orders, renewals, amendments and web orders accurately and in line with agreed procedures and approval requirements. 

• Raise sales invoices and credit notes promptly, ensuring billing details, pricing, tax treatment, purchase order references and contractual terms are correct. 

• Ensure sales order and invoice records are accurately maintained in internal systems to support reliable revenue reporting and audit requirements. 

• Review order documentation to ensure required approvals, signed contracts and supporting evidence are complete before invoicing. 

• Support month-end, quarter-end and year-end deadlines by ensuring relevant orders, invoices and credit notes are processed on time. 

Query resolution and stakeholder support  • Respond to sales order, invoicing, customer set-up and billing queries from Sales, Credit Control, clients and internal Finance colleagues in a timely and professional manner. 

• Use internal ticketing or workflow systems to manage queries through to resolution, escalating issues where appropriate. 

• Work closely with Credit Control to support cash collection by providing accurate billing information, resolving invoice disputes and ensuring credit notes or re-issued invoices are processed when required. 

• Support Sales teams by helping to resolve order processing issues, customer procurement requirements and invoice portal queries. 

• Maintain a customer-focused approach while ensuring internal policies, controls and approval processes are followed. 

Controls, reporting and process improvement  • Follow agreed sales order processing controls, approval requirements and operational procedures consistently. 

• Support internal and external audit requests by providing complete and accurate records, approvals and supporting documentation. 

• Assist with routine checks and reconciliations to identify errors, missing information or process gaps. 

• Contribute to the standardisation and improvement of sales order processing procedures across regions and entities. 

• Identify recurring issues, bottlenecks or opportunities for improvement and raise these with the Sales Order Processing and Credit Control Manager. 

• Undertake ad hoc tasks and projects as required to support the wider Finance team.