Sales Representative

Respond to inbound sales inquiries through email, phone, chat, or social media channels ● Conduct outbound prospecting and lead generation to identify potential clients and business opportunities ● Qualify leads and schedule appointments or demos for the sales team ● Build and maintain strong relationships with existing and prospective clients ● Manage and update CRM systems with accurate customer and sales information ● Prepare quotations, proposals, contracts, and sales presentations ● Follow up on leads, proposals, and pending client requirements to drive conversions ● Coordinate with marketing and operations teams to ensure smooth client onboarding and service delivery ● Monitor sales pipelines, track progress, and provide regular sales reports ● Support account management activities and maintain customer satisfaction ● Assist in achieving monthly and quarterly sales targets and KPIs ● Conduct market research and competitor analysis to identify trends and opportunities ● Handle customer concerns or inquiries professionally and escalate issues when necessary ● Maintain organized records of communications, transactions, and client interactions ● Participate in sales meetings, training sessions, and strategy discussions ● Maintain regular follow-ups with warm leads and inactive clients to maximize sales opportunities ● Coordinate with external clients to gather requirements and provide product or service information ● Identify upselling and cross-selling opportunities within existing accounts ● Prepare and submit accurate sales forecasts and pipeline updates to management ● Support onboarding of new clients by ensuring smooth handoff and documentation completion ● Track customer feedback and communicate insights to improve products, services, and sales processes ● Assist in developing sales scripts, templates, and outreach strategies ● Attend virtual networking events, webinars, or industry meetings to generate new business opportunities ● Ensure all sales activities comply with company policies and procedures ● Collaborate with the recruitment or operations team to align client expectations and delivery timelines