Sales Support Administrator

JOB SUMMARY  The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES    • 1. Direct Sales & Outbound Support • Conducts cold calling, qualifies prospects, and identifies sales opportunities to book appointments for field sales. • Drives marketing initiatives, social media outreach, and quote follow-ups.

• 2. Customer Relationship & After-Sales Care • Answers sales inquiries, identifies customer needs, demonstrates product benefits, and builds long-term relationships. • Manages customer queries, resolves complaints, and provides post-sale support.

• 3. Deal Logistics, Quotations & Documentation • Drafts quotations, contracts, and manages timely Tender/RFQ submissions. • Routes custom pricing for approval and coordinates with Finance/AR on credit checks and invoicing.

• 4. CRM Maintenance & Operations Support • Manages sales tools, updates records, and audits CRM data for accurate pipeline tracking. • Maintains sales collateral, standard templates, and current price lists.

• 5. Sales Team Coordination & Administration • Coordinates team activities, manages schedules, and handles departmental administrative tasks. • Attends meetings and submits accurate sales activity reports on time.

• 6. Strategy, Market Research & Compliance • Tracks business financials, monitors competitors, and compiles continuous market research. • Generates sales reports using key business systems.