Sales Support Analyst

Timken Mexico

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Sales Support Analyst

Cuautitlan Izcalli, Mexico (Bundesstaat), Mexico, 54700

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Sales Support Analyst

The Sales Support Analyst is responsible for supporting the field Sales team on CRM tasks and business processes to increase sales efficiency and help enable profitable growth of Timken products and services.

This position will utilize the knowledge of Timken’s SAP, CRM (Customer Relations Management), Quality, Engineering, and business process and systems to support the sellers on the non-critical selling activities. This position provides, coordinates, analyzes, and facilitates reporting of key information so that sellers and sales management associates can take fact-based and timely business decisions achieve sales objectives. This position provides the sellers a main point of contact in the organization to coordinate and drive the sales business processes.

As a Sales Support Analyst you will:

Customer Complaint Coordinator (GQTS – Global Quality Tracking System) – Review the GQTS loaded in the system for accuracy and completeness and submit on behalf of the seller for the plant to act. Monitor the progress by the plant to ensure resolution is meeting sales/ customer expectations. Close out when resolved.
Reporting – Provide as required useful reports, CRM tasks, opportunity data, expiring price reports, CIDR and supply chain data, PPAP reports and any other report for customers information that is useful for the field sales associates to manage their business activities.

Minimum qualifications

Ability to communicate effectively in English, both verbally and in writing.
Proficient in excel, SAP and CRM

Why Choose Timken?

Over a century of knowledge and innovation.
A culture of top performance.
A global, diverse environment.
Products that contribute to a sustainable world.
A conviction to improve communities around us.
Competitive salary and benefits:
- Attractive benefits package above the law.
- Annual performance bonus.
- Savings fund and food vouchers.
- Guaranteed profits.
- Benefits such as Medical Insurance, with dental and vision coverage for spouse and kids under 25 years; life insurance; retirement plan and stock options purchase.
- Wellbeing program for all employees

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

Over a century of knowledge and innovation
A culture of top performance
A global, diverse environment
Products that contribute to a sustainable world
A conviction to improve communities around us
Competitive salary and benefits

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Job Segment: Sales Support, Help Desk, Information Technology, Supply Chain, Field Sales, Sales, Technology, Operations

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