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Sales Support Specialist

Location: 

Kingston 5, JM

Brand:  Optimum

Requisition #:  12084

Job Summary

The Sales Support Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory. Specialists ensure the accuracy of sales orders and adherence to all sales policies.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry
• Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software
• Maintain and administer actions in order entry databases, ensuring functionality for order entry
• Maintain proper tracking and root cause of escalations, following business standards and procedures
• Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines
• Provide real-time feedback to Sale reps regarding order entry errors
• Perform beta testing on new sales tools and system enhancements
• Provide order entry fall out support for all Sales channels
• Provide new build support by updating customers and sales reps throughout the survey and construction process
• Perform customer contact for various campaigns

Qualifications

• High school diploma or equivalent

• Previous sales or customer service preferred

• Experience in a fast-paced call center environment preferred

• Requires excellent verbal and written communication skills

• Ability to multi-task and solve problems independently

• Schedules may include days, nights and weekends

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