Sales Team Lead - (Portuguese speaking)

We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. Key Responsibilities

• Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit • Monitor daily performance dashboards, identify trends, and implement corrective actions quickly • Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching • Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations • Set clear sales targets and ensure consistent accountability across the team • Analyze team performance and provide clear reporting and insights to management • Foster a culture of ownership, transparency, high performance, and continuous improvement • Ensure compliance with internal processes, quality standards, and company policies