Salesforce Administrator

Job purpose: Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Key Accountabilities:

·       Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,). ·       Customize Lightning components and page layouts to enhance user experience. ·       Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard. ·       Ensure data integrity and cleanliness through regular audits and deduplication processes. ·       Design and implement automation using flows, process builders, workflow rules, and approval processes. ·       Create, manage, and deactivate users, roles, profiles, and permission sets. ·       Maintain user access rights in line with security policies. ·       Maintain and update automation in response to business changes. ·       Create and maintain custom reports and dashboards for various business units. ·       Provide insights and analytics support to end-users and management. ·       Manage configuration changes and deployment using sandboxes. ·       Coordinate with developers and stakeholders on release schedules and system testing. ·       Monitor system performance and troubleshoot issues. ·       Coordinate with Salesforce support for bug resolution and platform updates. ·       Provide user training and create documentation (manuals). ·       Serve as the first line of support for user issues and system inquiries. ·       Ensure compliance with internal policies and data protection regulations. ·       Monitor and manage data visibility and sharing rules. ·       Track Salesforce licenses and manage third-party apps and integrations. ·       Liaise with Salesforce Account Executives for renewals or upgrades. ·       Granting user access and permission changes based on defined roles. ·       Implementing minor configuration changes and updates. ·       Creating standard reports, dashboards, and automation logic. ·       Implementing significant changes in process automation. ·       Integrating with external applications or APIs. ·       Changes that may affect data models or impact multiple departments. ·       Advising leadership on Salesforce capabilities and roadmap alignment. ·      Participating in system architecture discussions and scalability planning.