Salesforce Administrator

Role: Salesforce Administrator Location: Remote Schedule: Full-time, Monday - Friday. 9AM - 5PM EST ( Requires overlap with US EST business hours) Salary: USD - Negotiable

We are a premier Amazon brand agency worldwide and one of the fastest-growing companies in the United States. Our comprehensive solution enables global businesses to optimize their presence and maximize sales on the world’s top e-commerce marketplace. The Salesforce Administrator is the architect of the company’s CRM ecosystem. You will configure, optimize, and secure the platform to ensure it aligns with business objectives. In this role, you bridge the gap between complex technical capabilities—including Agentic AI—and the day-to-day needs of sales, marketing, and service teams.

Key Responsibilities• Platform Configuration & Setup: Manage the Salesforce Setup menu, including user access, profiles, roles, and permission sets. Maintain organizational security using Organization-Wide Defaults (OWD) and sharing rules. • Agentic AI & Automation: Build and maintain "no-code" automation using Flow Builder. Configure Agentforce AI agents to automate customer service responses and sales workflows. • Data & Analytics Management: Oversee data health, deduplication, and migration using Data Loader. Design high-impact custom reports and Lightning Dashboards to provide leadership with real-time business intelligence. • UI/UX Customization: Use Lightning App Builder to create personalized page layouts, dynamic forms, and mobile-responsive interfaces that increase user adoption. • User Support & Training: Act as the primary contact for troubleshooting system issues. Develop and deliver training modules via Trailhead Custom Learning Paths to onboard new employees. • Security & Compliance: Perform regular Salesforce Health Checks to ensure data protection and compliance with global regulations like GDPR or CCPA.