Salesforce Business Systems Analyst

• Serve as a strategic advisor by asking thoughtful questions to uncover the "what" and "why" behind a request, rather than taking requirements at face value.
• Translate business challenges into clear, high-level solution recommendations that a Salesforce Administrator or developer can build and configure.
• Analyze Salesforce data to uncover trends, define executive dashboard requirements, and provide actionable business insights.
• Continuously evaluate platform utilization and recommend new capabilities and process improvements that maximize Salesforce's value.
• Collaborate across teams and with the Salesforce Administrator to ensure recommended solutions support both current business needs and long-term growth.
• Stay current on Salesforce releases and proactively flag enhancements that could benefit the organization, without needing to implement them personally.

You have:

• University degree or requisite professional certification
• Experience partnering with Sales, Revenue Operations, Customer Success, or other go-to-market teams.
• Strong understanding of sales processes, pipeline management, forecasting, and CRM best practices.
• Experience evaluating business processes and defining solution requirements for a Salesforce platform (without necessarily building them yourself).
• Experience defining executive-level reporting and dashboard requirements that drive decision-making.
• Ability to balance an understanding of technical possibilities with business priorities, and to influence stakeholders through thoughtful, well-framed recommendations.
• Comfort working closely with Salesforce Administrators or developers, handing off clear requirements and staying engaged through delivery.

You are:

• Strategic Thinker: Identifies opportunities to improve business processes and maximize the value of Salesforce, without needing to touch the configuration yourself.
• Business Partner: Builds trusted relationships, asks thoughtful questions, and brings recommendations rather than simply executing requests.
• Data Driven: Uses Salesforce data to uncover insights and support better business decisions.
• Continuous Improver: Constantly looks for ways to streamline workflows and enhance the user experience, and knows how to hand that vision off clearly to the people who will build it.