Scheduling Coordinator

Essential Functions/Physical Requirements of Job: · Schedule customer installation appointments and coordinate subcontractor availability. · Communicate with customers regarding installation dates, expectations, and follow-up needs. · Collaborate with the production team to align job timelines, crew capacity, and material readiness. · Confirm and order windows, doors, and other materials required for upcoming installations. · Compile, email, print, and distribute job packets and paperwork for subcontractors. · Prepare and maintain weekly installation manifests. · Monitor, request, and track required subcontractor documentation, including insurance certificates, workers’ compensation, lead-safe certifications, and vehicle registrations. · Request and track insurance certificates for condominium projects and for town/city requirements. · Order, print, and maintain job-related forms such as Project Completion Forms, Service Forms, and Lead-Safe documents. · Collect daily completion forms and customer payments from subcontractor jobs. · Process subcontractor labor invoices and confirm accuracy. · Scan, upload, and maintain digital and physical records for subcontractor invoices and job documentation. · Assist with basic inventory oversight related to scheduled installations. · Maintain organized electronic and physical filing systems. · Provide prompt follow-up and communication on scheduling updates, material needs, and documentation requirements. · Build and maintain strong working relationships with customers, subcontractors, and internal teams.

Qualifications: · High school diploma or GED equivalent preferred. · Strong organizational skills with excellent attention to detail preferred. · Proven customer service skills and professional communication abilities. · Ability to manage multiple tasks, timelines, and priorities. · Proactive, self-starter mindset with creative problem-solving abilities. · Comfortable working with scheduling systems, order entry software, and email platforms a plus. · No prior home improvement or construction experience required; training will be provided. · Ability to maintain confidentiality and handle sensitive documentation. · Reliable, team-oriented, and able to follow through consistently.

Physical Requirements: The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to: · Remaining in a stationary position (e.g., sitting or standing) for extended periods · Frequent movement, including walking, bending, reaching, or climbing stairs · Use of hands and fingers to operate computers, tools, or equipment · Occasional lifting and/or moving of items up to 25-50 lbs, depending on the role · Working indoors and/or outdoors in various environmental conditions The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.