Scrum Master

Job Title: Senior Product Owner

Location: Bangalore, India (Remote India acceptable, must work IST with US overlap)

Job Type: FTE/Contract

Target Start Date: June 9, 2026

About Fulfillment IQ (FIQ)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:

FedEx is rebuilding its Developer Portal under a multi-quarter program internally referred to as “Next Chapter.” The product organization is US-based, with five Product Managers reporting to Raj Virdee. The engineering organization sits inside FedEx ACC in Hyderabad: 10 ACC-employee developers, 10 vendor-augmented developers, and one architect.

The role’s primary focus is to maintain the bridge between the US product org and the India engineering org. Raj’s product managers write strong epics and features, but execution coordination and story-level translation in India need a dedicated owner.

This Product Owner connects the teams and they sit in Indian time zone, partner closely with the engineering team, run the Story Grooming ceremony, write user stories that are ready for engineers (and can plug into Copilot-assisted workflows), keep acceptance criteria tight, and coordinate execution across the team. The role is placed at FedEx via FIQ as a contractor, with Raj as the day-to-day client manager.

This is a product ownership role, not a Scrum Master or delivery management role. The person in this seat must bring genuine product judgment and the ability to act as the cultural and communication bridge between FedEx’s US product organization and the India engineering team.

Must Haves:

• 5–8+ years in Product Owner or Product Manager roles (not Scrum Master or BA who did PO work on the side)
• At least 3 years working on developer-facing products: developer portals, API platforms, SDKs, integration products, or internal developer platforms
• Working experience inside Indian corporate culture and the ability to navigate its communication and decision-making norms
• Proven track record of authoring user stories and acceptance criteria for technical/API features (not just consumer-facing features)
• Has personally run story grooming and sprint ceremonies as a core part of the job, not as a side responsibility
• Strong written and verbal English communication, with the ability to flex tone and method across cultural contexts
• Comfortable discussing system architecture and integration patterns with architects and engineering leads
• Proficient in Agile tools (Jira, Rally/Agility, or equivalent)
• Available to work IST hours with overlap into US working hours for product coordination

Key Responsibilities:

Story Grooming & Backlog Ownership

• Lead the Story Grooming ceremony each cycle: translate features into user stories, write clear acceptance criteria, and confirm acceptance criteria are met
• Develop and maintain a prioritized product backlog aligned to program objectives and stakeholder needs
• Author user stories in a structure that can plug into engineering workflows and AI coding assistants (GitHub Copilot)
• Ensure all delivered functionality is validated against defined acceptance criteria prior to release

Execution Coordination

• Coordinate execution across the 20-developer team in Hyderabad: track who owns each story, unblock work, and keep the cycle moving
• Operate within FedEx’s 10-week TI cycle cadence (FedEx is transitioning from SAFe)
• Communicate sprint status, risks, and blockers to program leadership in a timely and structured manner

Cross-Cultural Bridge & Stakeholder Management

• Partner with the 5 US-based Product Managers on epic and feature breakdown
• Act as the cultural and communication bridge between FedEx ACC engineering and the US product organization
• Serve as the primary point of contact between product management and engineering squads for scope, sequencing, and delivery questions
• Bring a system-architecture perspective into refinement and design discussions, partnering with the existing architect rather than replacing them

What Success Looks Like in the First 90 Days:

30 Days In

• Completed knowledge transfer from the outgoing Product Owner
• Has met the 5 US Product Managers, the architect, and the engineering manager
• Understands the current state of the Developer Portal, the “Next Chapter” direction, and the current TI cycle

60 Days

• Owns the Story Grooming ceremony as a regular cadence
• User stories are written and accepted into the engineering pipeline with clear acceptance criteria
• Coordination overhead between US PMs and India engineering is visibly reduced

90 Days

• First TI under their ownership closes on plan, or with clearly understood and documented variance
• Stories are written in a format that engineers consume cleanly and that supports Copilot-assisted workflows
• Trusted execution counterpart for the US product org, and trusted product voice for engineering in India

Nice to Have:

• Hands-on experience with REST API concepts, webhooks, authentication flows, or developer onboarding journeys
• Familiarity with developer experience (DX) best practices in documentation, sandbox environments, API reference
• Experience supporting a developer portal or API marketplace product
• Experience writing user stories structured for AI coding assistants (GitHub Copilot)
• Hyderabad-based or willing to travel periodically to the FedEx ACC office
• Prior experience operating inside a mixed-employee/vendor engineering team

Certifications (Preferred, Not Required):

• CSPO (Certified Scrum Product Owner) or PSPO (Professional Scrum Product Owner)
• SAFe POPM (SAFe Product Owner/Product Manager) will be useful given FedEx’s SAFe background and 10-week TI cycle cadence
• Any API-related certification (e.g., Postman API Fundamentals) would be a differentiator but not a screening gate

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

Career Growth That Matters

• We’re serious about growth.
• Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you’ll appreciate

• Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
• Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
• Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.
• Professional Growth: We provide a dedicated learning and development budget to support your career growth.
• Flexible Work: We offer flexible work schedules and remote work options.
• Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP), where applicable
• Community engagement: You can participate in team events and in-person organizational meetups.

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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