Senior Analyst - AHS Technology Operations Centre

Job Description

Senior Analyst - AHS Technology Operations Centre

• 7/7 days and nights roster | Perth Airport - relocating to West Perth mid 2026
• Performance, Retention and Profit Share Bonuses
• 18 Weeks paid Parental Leave for primary caregivers
• Private health cover contribution for employees and immediate family

About the role:

This role acts as the primary operational escalation point within the TOC for AHS-related incidents, accountable for advanced troubleshooting, incident coordination, proactive monitoring and service reliability across the AHS environment within a 24/7 operational model.

This position provides real-time support to operations personnel, leads technical investigation of complex incidents, performs advanced diagnostics, and collaborates with the Application Specialist (L2) and engineering teams to restore service while maintaining consistent communication with all stakeholders throughout incident resolution.

Duties:

• Act as first point of contact for AHS incidents from operational teams, system generated alerts, and monitoring systems, performing initial assessment, triage and logging in ServiceNow
• Perform advanced troubleshooting and technical investigation of AHS application systems, resolving incidents where possible and coordinating escalation where specialist intervention is required
• Monitor AHS system dashboards and health indicators for proactive identification of system performance issues, emerging trends and potential service degradation
• Coordinate and lead technical response for Priority 1 and Priority 2 incidents, ensuring timely escalation to Application Specialists and relevant technology teams
• Maintain consistent communication with stakeholders during incident resolution, providing technical updates and coordinating response across multiple support teams
• Mentor and provide technical guidance to TOC Analysts, supporting capability uplift and consistent support practices
• Contribute to knowledge base by documenting solutions to resolved incidents and developing support documentation and standard operating procedures
• Provide real-time guidance and coaching to ROC operators on AHS system usage, functionality and standard procedures.

Skills and Experience:

• Experience in operational technology support, OT service operations or industrial automation environments
• Experience supporting AHS or FMS
• Extensive experience troubleshooting complex operational technology or application systems in mission-critical environments
• Experience in 24/7 operational environments (mining, processing, manufacturing, defence, or similar industries)
• Previous exposure to incident management systems (ServiceNow or similar ITSM platforms)

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About Hancock Iron Ore

The world of iron ore is evolving, and so are we. Atlas Iron and Roy Hill have joined forces to become Hancock Iron Ore, building on our combined strengths of resilience and innovation.

Our portfolio of world-class iron ore operations located in West Australia’s Pilbara region has a strong history of delivering reliable products for our customers in key international markets. As one team under Hancock Iron Ore, we have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and Mount Webber, with McPhee Creek under construction plus a range of exciting development opportunities.

We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

Perth Remote Operations Facilities

You'll be joining us at our Remote Operations Centre (ROC) where you will benefit from:

• Free on-site parking
• Modern spacious office with break-out facilities
• In-house café providing variety of food options and barista coffee
• Flexi Leave
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, learning and recreation initiatives, including family events

Equal Opportunity

Hancock Iron Ore is an equal opportunity employer and encourages Indigenous Australians, Veteran personnel and women to apply. We promote cultural diversity, gender equality and non- discrimination. We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

Application Information

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

This advertisement will close no later than the Posting End Date specified.  We may close the advertisement early should suitable candidate/s be identified, so encourage prompt applications.

Recruitment Agency submissions will not be considered.

Posting End Date:  04/06/2026

Information at a Glance

Business Unit:  Technology

Job Location:  Perth Airport

Posting End Date:  04/06/2026

Please note that recruitment agencies are not invited to submit candidates for this position.