Senior Business Development Manager (BDM) | America (Player Support)

At Side, we partner with the world’s leading game studios to deliver exceptional player experiences. From live ops and community engagement to multilingual player support, we help developers connect with their players everywhere they play. We’re seeking a Business Development Manager to expand our Player Support business across North America. This role is ideal for someone who thrives on building relationships, identifying opportunities, and crafting solutions that improve how studios care for their players. You’ll work closely with delivery, marketing, and leadership teams to bring Side’s services to new clients and deepen relationships with existing partners. What You’ll Do • Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market. • Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight. • Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios. • Full Sales Cycle Ownership: Manage the end-to-end sales process from prospecting and proposal through contract negotiation and onboarding partnering closely with delivery teams to ensure smooth transitions. • Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings. • Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies.