Senior Business Process Analyst

Boston Scientific Muyinga, Burundi

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Senior Business Process Analyst, Commercial Excellence APAC

Work mode: Hybrid

Onsite Location(s):

Penang, MY

Purpose Statement

The Senior Business Process Analyst APAC, within the Regional Commercial Excellence function, supports the simplification, standardisation, and optimisation of commercial processes across APAC. This role combines traditional process analysis with elements of process engineering, including process documentation, workflow mapping, and enabling digital tools. The analyst partners closely with the Regional Business Process Lead, country SMEs, and digital enablement teams to deliver scalable, efficient processes aligned with APAC design principles.

Responsibilities:

Conduct as-is mapping and current-state diagnostic of commercial processes
Support “to-be” design validation through workshops and documentation
Maintain and update SOPs, RACI charts, and process logic maps
Contribute to system enablement by translating process design into technical workflows (with BPL and Product Owners)
Participate in test case design, UAT, and post-go-live validation
Support data capture for performance metrics and process maturity assessments
Collaborate with change and training teams to ensure content reflects process reality
Identify and flag inefficiencies or opportunities for process improvement

Job Requirements

Possess Bachelor Degree in any discipline with 6 years experience in commercial operations, business process management, or related functions
Require minimum of 6 - 7 years in process improvement, operations, or business analysis and supported Commercial Excellence function
Skilled in process mapping tools (e.g., Visio, Lucidchart, Miro)
Knowledge of ERP or CRM tools (e.g., Salesforce, SAP) is advantageous
Strong attention to detail, documentation skills, and problem-solving mindset
Collaborative and comfortable engaging stakeholders across levels and geographies
Familiarity with Agile delivery or digital transformation projects a plus
Experience with Project Management, Change Management and Lean or Six Sigma methodologies

Requisition ID: 625732

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Business Process, Lean Six Sigma, Six Sigma, Business Analyst, Process Engineer, Management, Technology, Engineering

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