10+ years of experience building and managing customer advocacy and/or community marketing programs in a B2B SaaS environment.
Proven ability to influence and align large, cross-functional teams without direct authority
Exceptional written, verbal, and presentation skills
A creative, customer-first mindset with a passion for building meaningful engagement and memorable experiences
Strong track record of launching new programs, testing novel approaches, and driving measurable impact
Strong experience in generating and managing 3rd party review sites
Tech savvy and have past experience utilizing CRM and customer communication tools across email and in-app platforms. Familiarity with Salesforce, Marketo, Churnzero, and Pendo is a plus.
Having proficiency in customer marketing advocacy software such as Deeto, Slap5, User Evidence, and Gainsight will be a plus.