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Senior Customer Services Officer

Your role:

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
• Work closely with internal and external parties to ensure timely and professional service to customers
• Handle and resolve the problem cases independently
• Perform any ad hoc tasks as assigned

Requirements: 

• HKCEE / DSE or above in any disciplines
• IIQE Paper 1 & 3 required
• Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
• Shift duty is required

We Offer:

• Performance bonus
• Medical and dental insurance coverage
• Structured training programme
• Clear and excellent career path
• Birthday Leave
• Staff Discount

Ref ID:  60828

Location: 

Hong Kong, HK, HK

Business Unit:  Commercial Group

Full Time/ Part Time:  Full Time

Job Function:  Customer Service

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