Senior Employee Service and Rewards Officer

About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

1. HR Operations & Administration: • Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding. • Prepare employment contracts, HR letters, and official correspondence. • Maintain and update employee records in HR systems and personnel files. • Ensure timely and accurate data entry in HRIS and document management systems. • Experience in payroll, compensations, social security, taxes is a plus.

2. Employee Support & Services: • Serve as a point of contact for employee inquiries related to policies, procedures, and benefits. • Support the resolution of employee concerns by providing timely and accurate information. • Facilitate employee onboarding and ensure smooth integration into the organization. • Coordinate exit procedures including clearance, final settlement, and exit interviews.

3. Attendance & Leave Management: • Monitor attendance records and validate data with timesheets or biometric systems. • Process leave applications and ensure compliance with internal policies and labor laws. • Support payroll with accurate data related to absences, leaves, and deductions.

4. Compliance & Reporting: • Ensure all HR transactions comply with internal controls and legal requirements. • Prepare periodic reports on headcount, turnover, leaves, and other HR metrics. • Support internal and external audits by providing required documentation.

5. Managing and overseeing Tax and Social Security processes: • Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data. • Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations. • Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.