Senior Executive - Retail and F&B

As a Senior Executive – Retail & F&B, you will support the commercial success of Malta International Airport's retail and food & beverage portfolio by managing relationships with tenants and concessionaires, overseeing commercial agreements, and driving initiatives that enhance operational performance, revenue, and the passenger experience.

Key Responsibilities: Tenant and Concessionaire Relations • Build and maintain strong, collaborative relationships with tenants and concessionaires to understand their needs, support their business goals, and ensure a positive airport experience for passengers. • Act as the primary point of contact for retail and property agreements, ensuring smooth communication and timely issue resolution.

Operational Support & Tenant Engagement • Develop a strong understanding of each tenant’s day-to-day operational requirements and proactively support them in overcoming operational challenges. • Conduct regular engagement meetings and site visits to identify opportunities for improvement and ensure smooth operations within the airport environment. • Act as a liaison between concessionaires and internal airport departments to facilitate effective communication and timely resolution of operational matters. • Work collaboratively with internal stakeholders to balance tenant requests with operational, commercial, and regulatory requirements. • Support tenants during new store openings, refurbishments, relocations, and other operational initiatives to ensure seamless implementation. • Identify opportunities to improve operational efficiency, enhance the passenger experience, and strengthen overall commercial performance.

Contract Management • Draft, negotiate, and manage contracts with tenants and concessionaires, ensuring terms are compliant and aligned with commercial objectives. • Conduct regular reviews of agreements to identify opportunities for improvement and address issues proactively. • Assist in the preparation of Expressions of Interest (EOIs), Requests for Quotations (RFQs), tender documentation, and concession agreements for new commercial opportunities.

Revenue Maximisation • Contribute to the development and implementation of strategies to maximise rentable space and optimise concession fees. • Identify opportunities for new retail concepts or services that enhance passenger needs and increase revenue streams.

Performance Monitoring • Oversee the performance of retail outlets and commercial spaces to ensure alignment with business objectives and overall airport profitability. • Conduct regular evaluations of sales, passenger satisfaction, and other key performance indicators to support data-driven decisions. • Carry out targeted site visits to assess outlet condition, service quality, stock levels, and customer experience. • Analyse commercial KPIs including sales productivity, spend per passenger, conversion rates, and category performance. • Prepare regular commercial reports and presentations for management decision-making.

Market Analysis and Passenger Profiling • Analyse passenger demographics and behaviour to identify trends influencing commercial offerings. • Work closely with the marketing team and concessionaires to ensure campaigns and initiatives align with passenger profiles and enhance both experience and financial performance.