Senior Field Service Engineer / Manager

Skeleton is looking for a driven and experienced Senior Field Service Engineer / Manager to join our Advanced Engineering team in Lappeenranta.   Would you like to play a key role in ensuring the quality of our products and customer satisfaction while also developing our field service operations? We are now looking for a Senior Field Service Engineer / Manager to take ownership of complex fault analysis, repairs, testing, and to drive continuous improvement of our service processes.  Responsibilities 

• On-site work at customer locations: advanced fault analysis, repairs, and system-level testing 
• Analysis and repair of returned products at your own workstation in Lappeenranta 
• Taking ownership of the most complex technical issues and root cause analysis 
• Supporting customers in optimizing product performance and resolving critical cases 
• Developing and maintaining working methods at service workstations 
• Driving continuous improvement of service processes, tools, and documentation 
• Receiving fault reports and documenting findings (e.g. 8D reports) 
• Establishing, maintaining, and analysing the field failure register 
• Feeding back field data to R&D and product development teams 
• Acting as a technical lead and mentor for other Service Engineers 
• Supporting resource planning and coordination of service activities 
• Driving best practices across field service operations 
• Providing remote support to customers when needed 
• Acting as a key technical contact for demanding customer cases 
• Participating in other tasks such as urgent testing cases or handling returns