Senior IT Service Manager - IT/OT

We are looking for a Senior IT Service Manager - IT/OT to join our team and take a leading role in the planning, coordination, management, and continuous development of business-critical IT and OT services. In this role, you will act as a key link between business and IT, coordinating development, innovation, and service management activities across complex technical environments. The position covers two technical domains, including business-critical technical infrastructure and OT systems, as well as IT/OT solutions supporting operational and vessel-related environments.

Key Responsibilities• Coordinate development, innovation, and lifecycle management activities for IT and OT services • Lead IT assignments, projects, and improvement initiatives • Manage the lifecycle of existing IT services, including procurements, upgrades, and other changes • Act as a primary contact between business stakeholders and IT teams • Coordinate internal resources and multiple development activities • Monitor and report timelines, costs, results, deviations, risks, and required decisions • Prepare service plans, quarterly plans, budget documentation, and other governance material • Coordinate and manage external suppliers • Handle support matters, escalations, and supplier-related issues • Lead and coordinate activities related to incidents • Support and further develop Agile ways of working • Ensure IT services are managed and developed in a structured, quality-assured, and business-oriented manner