Senior IT Services Engineer
Apply Now• Eliminate recurring incidents through permanent fixes • Build and extend automation to remove manual work • Lead Sev-1 and Sev-2 incidents and close within SLA • Coach L1 and L2 teams on tools and best practices • Lead complex IT projects end to end • Supervise service teams and drive client improvement • You ensure all services meet contractual and SLA commitments • You use data to improve service quality and reliability • You listen to clients and turn feedback into real technical change