Sr Manager, Technology Excellence

Date: Apr 22, 2026

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. 

• Best-in-class tools and frameworks
• Standardized processes that align across EPP
• Identification of opportunities to improve service levels
• Centralized reporting that leads to data-driven decisions

Duties

As Senior Manager of Operations Excellence, you will be responsible for defining and executing enterprise-wide operating models, governance frameworks, and performance management strategies across integrations, tools, Infrastructure and reporting platforms. This role partners with leadership to drive platform transformation, discipline, compliance, and scalable delivery through centralized governance and globally distributed teams.

Responsibilities & Accountabilities:

• Define and lead the enterprise Operations Excellence strategy across integration, tools, infrastructure and reporting platforms.
• Establish standardized governance frameworks, including intake, prioritization, RACI, and KPI models, to enable transparent, outcome-driven decision-making.
• Drive alignment between platform execution, enterprise financial goals, and long-term transformation roadmaps.
• Own the strategy, launch, and evolution of the enterprise Reporting Platform, enabling standardized organizational and operational reporting.
• Improve executive visibility and decision-making through consistent metrics, dashboards, and self-service analytics capabilities.
• Ensure reporting platforms scale effectively while maintaining data integrity, security, and performance standards.
• Design and execute the Global Capability Center (GCC) insourcing strategy, including target operating model, role taxonomy, governance structure, and delivery standards.
• Lead the establishment and growth of the Hyderabad, India GCC, ensuring seamless integration with U.S. and Mexico-based teams.
• Balance centralized governance with product-centric delivery models to optimize speed, ownership, and accountability.
• Drive cost optimization initiatives through vendor rationalization, contract negotiations, and cloud spend controls.
• Ensure financial transparency, accurate forecasting, and disciplined budget execution.
• Ensure SOX-compliant operations across enterprise finance platforms, including change management, access controls, and audit readiness.
• Translate operational metrics into executive-level insights and recommendations.
• Influence enterprise decisions through data-driven narratives and governance forums.
• Own goal setting, performance management, coaching, and formal evaluation processes (Connect & Conclude).
• Build leadership capability, succession plans, and a high-performance culture across platform teams.

Qualifications

Required:

• 12+ years of experience in operations excellence, platform operations, or enterprise service delivery roles.
• Strong experience leading enterprise technology platforms.
• Proven success establishing governance frameworks and operating models at enterprise scale.
• Experience managing global teams and/or Global Capability Centers (GCCs).
• Bachelor’s degree required
• Intellectual Curiosity
• Learning agility

Preferred:

• Background in cloud financial management and vendor optimization.
• Experience launching or scaling enterprise reporting and analytics platforms.
• Agile / Scrum leadership experience

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $141,955.00 - $177,444.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Nearest Major Market: Chicago