Senior Manager

TM/JD/PDD/Douyin; Shanghai, China

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Senior Manager Training

Purpose & Overall Relevance for the Organization:

This role is under digital operation team, which is responsible to serve consumers across platforms, including Tmall, JD, PDD, Douyin, Red and .com ecosystem. The candidate will be brand ambassador to deliver brand value and heritage, helping the frontline to provide better customer experience. Meanwhile, pioneer AI simulation mechdology to facilitate training, and responsible to ensure user-friendly communication across platforms.

Key Responsibilities:

Develop monthly/Quarterly/Yearly training plans aligned with focus assortment, by differentiating store lead product prioritization.
Participate in workflow discussions to continuously improve service excellence and operational efficiency.
Conduct Training the Trainer (TTT) sessions for outsourced vendors to ensure high-quality delivery in product knowledge, sales skills, soft skills and store operations.
Set new-hire /on-job training and training team KPI and track the performance.
Leverage AI technologies and collaborate with external vendors to optimize training tools and streamline CS processes.
Establish and maintain a comprehensive, accurate CS knowledge base by verifying sources and collaborating with cross-functional teams.

Key Relationships:

Digital Ops team
Digital store leads/marketing/trading and buying
3rd Customer Service Vendor;
TP/DP – TM/JD/PDD/Douyin;
Legal/CSD

Knowledge, Skills and Abilities:

Bachelor’s degree or above.
8+ years of training experience, including third-party vendor management.
Strong training delivery and creative courseware development skills.
Excellent communication skills;
Proficient in training tools, including PowerPoint and video editing.
Team management experience is a plus.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title: Senior Manager Training

Brand:

Location: Shanghai

TEAM: Digital

State: SH

Country/Region: CN

Contract Type: Full time

Number: 547260

Date: Jul 15, 2026

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