Senior Operations Data Analyst

• Capacité à travailler sous pression et à respecter des délais stricts.
• Motivation à travailler dans un environnement dynamique.
• Capacité à travailler en équipe et de manière autonome.
• Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Votre expertise technique :

• Connaissances avancées de Power BI Desktop et intermédiaires de Power BI Service
• Maîtrise approfondie de DAX (Data Analytics Expressions)
• Expérience dans l'extraction et la manipulation de données à l'aide de requêtes SQL, de la recherche avancée CRM et des rapports Power BI existants
• Connaissance des concepts de base de données et d'entreposage de données
• Connaissance avancée de la suite Microsoft (Word, Excel et PowerPoint)
• La connaissance des systèmes CRM et Finance & Operations (MS Dynamics 365) est un atout

Voilà ce que nous offrons !

• Régime de rémunération attrayant
• Programme de remboursement des frais de formation
• Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
• Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
• Café gratuit à volonté
• Espace de stationnement gratuit pour tous les employés
• Centre d’entraînement sur place

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

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Job overview:

Genetec is currently seeking a Senior Operations Data Analyst for its Customer Experience (CX) organization. We are seeking a dynamic and responsive individual who can thrive in a fast-paced and lively environment and transform complex data into actionable insights.

In this role, the candidate will support the CX Shared Services (CXSS) team as a key contributor to the entire lifecycle of reporting and analytics efforts—from gathering requirements and extracting data to creating and delivering automated reports. This role will help Genetec’s CX organization distinguish itself by providing its team members with detailed metrics, in-depth and accurate data analysis and calculations, and clear presentations that drive decision-making. These reports, analyses, and presentations will be closely related to the performance of our CX operations, whose data will be sourced from different systems’ databases (CRM, ERP, Web Portal, IVR, Chat, etc.). This role requires strong skills in data integration, validation, and interpretation.

Your day at a glance:

The Senior Operations Analyst reports to the Team Leader, Operations Automation. In this role, you will be responsible for the following aspects:

• Gather requirements for analysis, reports, and presentations from various stakeholders within the CX organization and translate them into technical specifications
• Design and deliver reports, KPIs, and visualizations, ensuring data integrity across multiple sources
• Extract, compile, and aggregate data from multiple data sources to be presented in an easy and intuitive format, which will be displayed in reports and presentations
• Compile the requirements of recurring reports for their automation in Power BI, and assist with their testing once developed
• Develop and execute test plans, troubleshoot issues, and continuously improve BI reports and dashboards
• Collaborate with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication, and resolution of blockers
• Support the generation of timely and ad-hoc reports based on data from different sources
• Work in collaboration with different departments to ensure accuracy of the reports
• Work on multiple initiatives at once and prioritize tasks according to the upcoming deliverables

This position requires great attention to detail, the ability to harmonize information and transform it into a simple and easy-to-understand format in terms of both layout and presentation, while also being able to communicate it clearly and concisely.

What makes you a great fit:

• Bachelor’s degree in Computer Science, Software Engineering, Finance, or Business with an operational analysis background, or equivalent experience
• 5+ years of relevant working experience
• 3+ years of experience working in reporting or analytics
• Excellent analytical and presentation skills
• Strong organizational skills
• Possess good time management and prioritization skills
• Customer-oriented
• Be able to work under pressure and meet strict deadlines
• Motivated to work in a fast-paced environment
• Be able to work in a team environment as well as independently
• Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise:

• Advanced Power BI Desktop and intermediate Power BI Service knowledge
• Strong proficiency in DAX (Data Analytics Expressions)
• Experience with data extraction and manipulation with the use of SQL queries, CRM Advanced Find, and existing Power BI reports
• Familiar with database and data warehousing concepts
• Advanced knowledge of the Microsoft suite (Word, Excel & PowerPoint)
• Knowledge of CRM and Finance & Operations systems (MS Dynamics 365) is an asset

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)
• Work-life balance with a flexible working schedule
• Free, unlimited coffee
• Private, free parking for all employees
• Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.