Career Opportunities: Senior Operations Specialist (4416)

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OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Senior Operations Specialist

The position oversees and coordinates ocean freight forwarding activities for West region, ensuring smooth shipment processes and compliance with maritime regulations. Reporting directly to the Branch Manager, this role manages relationships with shipping lines, carriers, and customers, proactively addressing operational challenges to enhance service quality and operational efficiency.

Job title: Senior Operations Specialist  

Location: Mumbai

Department: Ocean Operations

Reports to: Branch Manager – Mumbai  

Duties and Responsibilities:

• Manage end-to-end ocean freight operations, including cargo booking, vessel scheduling, shipment tracking, and documentation handling.
• Act as the primary point of contact for customers by handling inquiries, processing orders, and providing timely and professional communication on shipment status.
• Proactively coordinate with shipping lines, carriers, overseas agents, and internal stakeholders to ensure smooth execution of shipments.
• Generate spot quotations, negotiate with carriers, and update customers and internal teams with the latest routing, pricing, and SOPs.
• Ensure accurate and timely data entry in CW1, including shipment job creation, event updates, and proper documentation in E-docs.
• Manage carrier bookings and shipping instructions (SI) submissions efficiently, ensuring adherence to timelines and operational priorities.
• Monitor shipments for potential delays or disruptions, escalate issues proactively, and implement corrective actions in line with company standards and customer requirements.
• Ensure compliance with international shipping regulations, customs procedures, and internal policies while maintaining high data integrity and documentation accuracy.
• Collaborate with cross-functional teams (sales, customer service, finance) to resolve issues, improve processes, and enhance overall customer satisfaction.
• Track operational performance, contribute to departmental KPIs, prepare reports, and identify opportunities for process improvements and business growth.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Graduate / bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• Minimum of 3 years’ experience specifically in ocean freight operations.
• Demonstrated experience in ocean freight management and freight forwarding operations.
• Comprehensive knowledge of maritime logistics, international trade regulations, and customs clearance procedures.
• Strong organizational skills, capable of effectively managing multiple, concurrent ocean shipping tasks.
• Proven analytical and problem-solving skills to address operational challenges promptly and effectively.
• Excellent interpersonal and communication abilities to manage relationships with external partners and internal stakeholders.
• Proficiency with logistics management software, shipping platforms, and Microsoft Office Suite.
• Ability to perform effectively both independently and as part of a collaborative team.
• Detail-oriented approach to ensure accuracy, compliance, and high-quality operational outcomes.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Domestic travelling requirement

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

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