Senior Product Manager

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.  More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following. Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: • Mission-Driven: We focus on creating economic and social impact. • People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging. • Innovative: We embrace change and find better ways to do things together. • Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board! Role SummaryWe are seeking an externally facing Senior Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and driving execution against the product roadmap. You'll own a significant product area, working closely with enterprise customers to understand their challenges, prioritize opportunities, and deliver solutions that create value across multiple clients. This is an ideal opportunity for a product leader who enjoys balancing strategic thinking with hands-on execution in a fast-paced, customer-centric environment.

Key ResponsibilitiesProduct Strategy & Vision• Own the strategy and roadmap for a defined area of CloudFactory's client-facing platform. • Identify customer and market opportunities that align with CloudFactory's product vision. • Define product goals, success metrics, and priorities in partnership with Product Leadership. • Contribute to product strategy and roadmap planning through customer insights and market trends.

Customer & Stakeholder Engagement• Partner directly with enterprise customers to understand their business challenges and translate them into scalable product solutions. • Work closely with Sales, Solutions, Customer Success, and Delivery teams to support customer engagements and product adoption. • Communicate product direction, priorities, and trade-offs clearly to both technical and non-technical stakeholders. • Build trusted relationships with customers while balancing individual requests against broader platform priorities.

Product Discovery & Definition• Lead discovery activities including customer interviews, workflow analysis, usability feedback, and data analysis. • Translate customer problems into clear product requirements, user stories, and acceptance criteria. • Validate ideas through experimentation and customer feedback before investing in development. • Use qualitative and quantitative insights to drive product decisions.

Roadmap & Execution• Own the end-to-end delivery of roadmap initiatives for your product domain. • Partner closely with Engineering and Design throughout planning, development, testing, and release. • Prioritize work based on customer impact, business value, and technical feasibility. • Track delivery progress, manage dependencies, identify risks, and ensure successful product launches. • Define and monitor product KPIs to measure customer and business outcomes.

Cross-Functional Collaboration• Collaborate across Engineering, Design, Data, AI/ML, Operations, and Customer Success to deliver high-quality solutions. • Support release planning, product documentation, and customer enablement activities. • Foster strong collaboration across teams to ensure alignment on priorities and execution.