Senior Product Manager

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence   Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.   We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.     We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).   Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy  making the next huge steps to achieve our ambitions together.   For more information about Ten, please check out our Welcome to Ten video and this article.

The role We are a growing team navigating an exciting phase of digital transformation. We’re expanding our Product Management function and are looking for a Senior Product Manager. You will work closely with Product Design and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing a strategic, user-centric focus to our Products.  There will be ambiguity as we define our best practices, but for the right Product Manager, this is a unique opportunity to shape how product operates at a global scale without being micromanaged.  With an inventory of over 650,000 hotels, 70,000 restaurants, and global event tickets, helping our members find exactly what they want is a massive challenge. You will own the "Discovery" experience: Search, Merchandising, Ranking algorithms, and Personalization, leveraging AI to surface the perfect recommendations.

Key Responsibilities: • Strategic Ownership: Define the long-term vision and roadmap for the search and discovery experience across the platform, optimizing ranking algorithms to ensure highly relevant, premium results. 

• AI & Personalization: Champion the use of member data and AI/ML to build dynamic, personalized discovery feeds, surfacing relevant content, offers, and inventory proactively. 

• Merchandising Innovation: Build robust tools and features that allow us to highlight curated collections, seasonal campaigns, and exclusive partnerships effectively. 

• Data-Driven Leadership: Define and track core discovery metrics (e.g., search-to-click, click-to-book, zero-result searches) and run rigorous, complex experiments to improve content discoverability. 

• Cross-Functional Mentorship: Partner closely with Data Science, Engineering, and Design to turn massive datasets into an intuitive, luxurious browsing experience, while mentoring junior PMs on best practices.